Aloha Oʻahu
Support
We're here to help you get the most out of the island. Most answers are below. If you still need us, write to us and we'll reply as soon as we can.
How do I restore my purchases on a new iPhone?
Sign in with the same Apple ID you bought with, open any guide's purchase screen in the app and tap Restore Purchases. Guides and bundles come back. AI credits bought separately are stored on the device and can't be restored yet.
How do I ask for a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com. If something you bought didn't unlock or a charge looks wrong, tell us and we'll help.
What do I get with Aloha AI?
Every install includes three free Aloha AI replies. Each guide you own includes unlimited Aloha AI for its own places and topics, and Complete Island Access includes unlimited Aloha AI for everything. Fair use applies: after very heavy use in one day, Aloha AI rests until the next day.
How do I turn Aloha AI off?
Go to Settings › Privacy & Permissions › AI Privacy and revoke permission. The maps, guides and your purchases keep working.
Narration doesn't play when I arrive at a stop.
Allow location access While Using the App, keep the app open or the Live Activity running, and make sure the sound is on. Narration plays when you reach each stop.
Does it work offline?
Downloaded tour audio and content work offline where the guide supports it. Maps, current conditions, weather and Aloha AI need an internet connection.
How do I connect Apple Watch and Apple Health?
Install Aloha Oʻahu on your Apple Watch from the Watch app on your iPhone, then allow Health access when you start your first Hike, Surf or Snorkel session. You can change Health permissions in the Health app.
How do I change the language?
Aloha follows your iPhone's language: English, Spanish, Japanese or Korean. To change it only for Aloha, open iOS Settings › Apps › Aloha Oʻahu › Language.
How do I delete my data?
Deleting the app removes the data stored on your iPhone. To ask us to delete the AI usage records on our server, write to us and we'll help you find the records linked to your install.
Contact us
Tell us your iPhone model, iOS version and app version, and what happened.